The Psychology of Patient Engagement: Equipping Patients for a Successful Journey

To ensure patients can fully benefit from prescribed therapies, it’s critical to identify and address the barriers that impede their ability to access, afford, initiate, adhere to, and stay on treatment. The specialty treatment journey is a complex one, with many points along the way where these barriers can jeopardize the patient experience and health outcomes.   […]

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CareMetx Omnichannel Program Drives Initiation and Persistence for a Self-Injectable Rheumatology Biologic

This client, the manufacturer of a self-injected rheumatology biologic, partnered with CareMetx to equip healthcare providers (HCPs) to support patients throughout their journey. CareMetx developed an omnichannel one-to-one patient and HCP support program, driven by a single platform, with touchpoints targeted to key points like first fill and first injection. […]

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Case Study: CareMetx Boosts Adherence and Persistence for Oral Oncology Therapy by Addressing Patient Journey Barriers

This leading pharmaceutical manufacturer contracted with CareMetx for an integrated patient support program to boost adherence and persistence for an oral oncology medication. CareMetx mapped the patient journey specific to this indication, then developed personalized touchpoints along the way, guided by a barrier assessment that identified the obstacles most likely to impact a given patient. […]

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Video Session: The Data-driven, Patient-focused Hub

It’s a surprisingly common misconception that the patient experience relating to initiating specialty treatments is straightforward once a prescription has been ordered, and once approval has been received from the payer. The truth is, the hurdles patients must overcome to access and adhere to specialty medication are numerous and ongoing.   […]

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Improving Patients’ Specialty Therapy Journey

When a patient has a serious or complex health problem that needs attention, the journey to receive a diagnosis and obtain the right specialty therapy can be complicated and frustrating. Fortunately, the right hub services technology can eliminate their pain points and smooth the path to receiving life-altering treatments.     […]

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Simplify Enrollment, Minimize Treatment Disruptions with the CareMetx Medicare Resource Guide

Today, nearly 64 million Americans rely on Medicare and Medicare Advantage plans for their healthcare coverage. What this means is that every year, these 64 million people participate in open enrollment—a time when they can join, switch, or adjust their plans. In preparation for this, stakeholders across the healthcare landscape spend increasing amounts of time and resources every year to help this mass of people navigate what can often be a complex process.  […]

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Discussing Access, Affordability, and Adherence with Nurse Advocate Deidra Kindred

Every day, countless professionals go above and beyond to help patients navigate the increasingly complex healthcare landscape, and nurse advocate Deidra Kindred is one of them. At the 2021 Healthcare Advocate Summit, we talked with Deidra about the challenges faced by today’s patients, her nurse advocacy efforts, and how we can all work to improve the patient experience.  […]

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Using Technology to Overcome Medicare Data Hurdles

More than 18% of the US population is covered in some form by Medicare. For more than 23 million Americans, it’s through the Medicare Advantage plan; for almost 38 million others, it’s via standard Medicare. As these figures continue to rise, it is critical that we ensure these millions of patients’ Medicare claims are processed quickly and accurately. However, access to medications for these patients often comes to a grinding halt, simply because members are unknowingly providing ID numbers that became invalid as of 2020. This simple administrative hiccup is creating data-related obstacles that can greatly jeopardize the process of getting patients access to their medication in a timely manner. Thankfully, the right technology can help.  […]

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