JOIN OUR HUB OPERATIONS TEAM

The Operations team is on the frontlines of what we do. Direct patient, provider and payer contact places you in the driver’s seat. These are jobs that require outstanding communications skills, critical thinking, ability to prioritize and re-organize.

  • Competitive pay and benefits packages

  • Healthy, empowering work environment

  • Remote work opportunities (for some positions)

Every individual in every department knows that what they do can impact the patient experience. It is that laser-like focus that pushes us to minimize the burden on patients with compassionate, effective interactions and technology that is more streamlined.

Our founders have four decades of experience in patient services. A history of never losing sight of what the patient needs gives credence to our belief that if we take care of the patient, the rest will follow.

Our people are our most valuable asset. Their advocacy and hard work can make the difference in a patient’s day and in a patient’s life. We empower our people to make the right decision that serves the patient.

When an individual succeeds, we all benefit. The accomplishments and behaviors that give our patients confidence and trust in us, and place our clients in a positive light are recognized. We promote individuals with demonstrated aptitude and fortitude.

HEALTHCARE CALL CENTER MANAGER

HUB OPERATIONS   •   BETHESDA, MARYLAND

Under the general direction of a Director, the Program Manager is responsible for the overall administration of a program or project as required by the client contract.

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REIMBURSEMENT CASE MANAGER

OAKLAND, CALIFORNIA

CareMetx is seeking experienced Reimbursement Case Managers to work interactively with patients, healthcare providers, specialty pharmacies, and manufacturer clients. The Reimbursement Case Manager will also support various reimbursement functions including but not limited to benefits investigations, prior authorization support and call triage. The RCM responds to all patient, nursing, and provider account inquiries; documents all provider, payer and client interactions into the CareMetx Connect proprietary system in compliance with HIPAA regulations.

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DATA ENTRY

OAKLAND, CALIFORNIA

Under the general supervision of the Supervisor and Manager, the Data Entry Specialist provides exemplary service to multiple clients including product manufacturers, physician, patients and internal customers. Contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources

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TRAINING COORDINATOR

BETHESDA, MD

Under the general direction of a Training Manager, this position will be responsible for conducting training programs, performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions the training process for all call center employees, using established protocols and procedures. The Training Specialist will also be responsible for the re-education of current contact center employees, as needed.

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