CareMetx Connect

Proprietary Hub Technology Platform

CareMetx Technology addresses the complexities of the specialty reimbursement setting beginning with CareMetx Connect, our proprietary, customizable hub management software. The CareMetx Connect cloud-based platform supports all patient access services and can be insourced for your internal hub, outsourced as an external hub operation with CareMetx or used in a hybrid model where front-end, point-of-contact is managed internally and back-end reimbursement services are managed by CareMetx. Additionally, products with FDA-mandated REMS requirements are fully-supported with the CareMetx Connect validated system.


Automated Services to Speed Access to Therapy

CareMetx and its eService technology division, is redefining access to specialty pharmaceuticals with electronic services to automate and expedite. CareMetx offers a full suite of innovative and powerful e-services solutions.

  • The industry’s best performing e-service transactions for Med and Rx (e-consent, eBV, ePA, e-script, etc.)
  • An extensive library of Salesforce APPs, allowing users to “plug-n-play” powerful patient on-boarding transactions directly into their Salesforce CRM with minimal effort.
  • E-Solution integrations into market-leading EMRs, thereby moving typical Hub services out of the call center and placing them directly into provider-facing technologies.

CareMetx has created, to capture electronic patient consent signatures. provides a simplified process for the healthcare provider to solicit patients’ signature for program enrollment and is accessed using a broad range of devices (e.g. laptops, tablets and mobile phones) for expanded functionality. [ meets the requirements for protecting personal health information (PHI). It is cloud-based and Web-enabled and HIPAA/ HITECH-compliant for protection of PHI and 21CFR Part 11, Code of Federal Regulations compliant.]

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Business Intelligence

Reporting and Insight for Greater Visibility

Our Business Intelligence team provides clients with access to data and reports online and in real-time through dashboards and portals. The manufacturer dashboard is populated with data from a variety of sources, including call center activities and data feeds from all vendors involved in supporting the program and linked into the CareMetx Connect system.  The dashboard has the capability to track, mine and analyze data against metrics and business rules established by our clients.

Stakeholder Portals

Real-Time Access to Robust Data

CareMetx Portals are designed to support the brand and improve efficiencies in onboarding, expand communication channels, provide a resource for tracking progress, and a method for delivering additional data.

To streamline the intake process, CareMetx’ user-friendly, HIPAA-compliant Provider Portal serves as a single source for initiating treatment and monitoring patients. The portal includes services and data reporting, fed by data from CareMetx Connect, SPs, PAP and co-pay program vendors and other providers in the network to support your product.  The Provider Portal creates a single focal point for each provider that empowers them with communication capabilities, technology tools to onboard patients, maintain therapy and track and monitor patient status to enhance patient care.

Specialty Pharmacy portals provide dashboard reporting on data feeds, errors, missing information and scorecards. Patient Portals give patients an online tool to track progress and product administration, set up refill and appointment reminders, take health surveys and get supplemental product information and training.

Data Management Services

Data Aggregation, Warehousing, and Cleansing

CareMetx is uniquely positioned to act as a data warehouse to collect robust data directly from the source, managing the myriad data feeds to and from specialty pharmacies and other entities, on behalf of the manufacturer. The data is cleansed, integrated and aggregated in preparation for analysis. Delivered in reports, dashboards and portals, the data provide market intelligence and actionable information for manufacturers to predict trends, make business decisions, and ultimately demonstrate value.